7. I received my package, but it is damaged, what can I do ?

It is possible that an incident may occur during the delivery of your package and that one (or more) product(s) arrive damaged. If the signs of deterioration are visible on the shipping carton, you must refuse the package on delivery because of "damaged package". A claim with the carrier will then be possible. Otherwise, please send us a photo of the package and the damaged product via the contact form. Once this information has been verified, we will proceed to the return or refund of the product as soon as possible.